1. Is the product safe?
    Our bamboo kitchenware is made of natural materials and does not contain harmful chemicals. We will ensure that all products meet relevant safety standards and regulations for your peace of mind.
  2. How do I clean and maintain my bamboo kitchenware?
    To keep bamboo products in the best condition, we recommend that you:

Hand wash with mild soap and warm water, and avoid soaking for a long time.
Do not use a dishwasher or high-temperature sterilizer.
Dry thoroughly after washing to prevent moisture from damaging the bamboo.
If necessary, you can apply vegetable oil (such as mineral oil or olive oil) regularly to maintain the gloss and water resistance of the bamboo.

  1. How long does it take to process an order?
    We usually process and ship within 1-3 business days after receiving the order. The specific shipping time may vary depending on the order volume and product inventory.
  2. How do I track my order?
    Once your order is shipped, we will send a confirmation email with tracking information. You can visit the courier company’s website through the link in the email to track your order status in real time.
  3. Can I modify or cancel my order?
    If you wish to modify or cancel your order, please contact us as soon as possible. If the order has not yet been processed, we will do our best to accommodate your request. Please note that once the order enters the shipping stage, modifications or cancellations may be restricted.
  4. What is the return policy?
    If you are not satisfied with the product you purchased, you can apply for a return within the specified time after receiving the product. The returned product must be unused and in its original packaging. Please refer to our return policy page for specific return procedures and conditions.
  5. Do you support international shipping?
    We support international shipping
  6. What should I do if the product I received is defective?
    If the product you received is defective or damaged, please contact us immediately and provide relevant photos and order information. We will evaluate the situation and provide you with a solution for replacement or refund.
  7. Where can I find information about product dimensions and specifications?
    Each product page provides detailed dimensions and specifications information. If you have any other questions, please feel free to contact customer service and we will be happy to answer you.
  8. How can I contact us for more help?
    You can find our contact information through the “Contact Us” page on our website. We welcome you to contact us by email or phone and we will help you as soon as possible.